Vistara today has announced that it has created a unique robot ‘RADA’ that uses Artificial Intelligence (AI) technology to assist customers, address their queries and entertain them. This unique robot is aimed at offering a seamless experience in guiding customers.
The company says that in its initial stage, RADA will be present at the Vistara’s Signature Lounge at the Delhi Airport’s Terminal 3 from July 5, 2018. It will help customers who are using the lounge until they board the flight. In the meantime, the RADA will be under further development in terms of functionality and features for future use cases.
At the moment, it can scan boarding passes and further provide information on the terminal, departure gates, weather conditions of the destination city, real-time flight status as well as information about Vistara’s products and services. Interestingly, it can greet customers and interacts with them using basic hand movements and is capable of moving around in the lounge on predefined pathways. Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos.
The ‘RADA’ is built on a chassis of four wheels, enabling it to rotate 360 degrees, and it has three inbuilt cameras for cognitive interaction. The company says it will invest in Artificial Intelligence, Robotics, and Data Science with a core emphasis on customers while continuously improving people and quality of its workplace.
Commenting on the announcement, Leslie Thng, Vistara’s Chief Executive Officer said:
Innovation is one of the core values engrained in the DNA of Vistara’s culture, which we have fostered within the organization in many ways. RADA is a manifestation of this endeavour. Vistara has disrupted the market through several innovations with the sole objective of redefining air travel in the country, while making its processes more robust and resources more effective. With RADA, we aim to change the way people interact and fly with an airline. We will be developing ‘RADA’ based on customer feedback and equipping it with the most effective features in the time to come. Our steadfast focus remains to be on delighting customers across all touchpoints, and we’re confident that ‘RADA’ will help us take the ‘new feeling’ to the next level.