OnePlus has announced that all service related issues on smartphones till date and henceforth pending for more than 15 working days at service centres will automatically get a 3 months extended warranty in India. This will be applicable on the OnePlus One and all future smartphones and is also applicable for all Indian users who had purchased the One from oneplus.net prior to the India launch.
Regarding the announcement, Vikas Agarwal, General Manager – India, OnePlus, said:
OnePlus is committed to long term growth in India and are investing significant resources in revamping our service offerings. While it is our constant endeavor to close most of our customer service requests within 3 days, this complimentary extended warranty will compensate users in case of any unexpected delays. We have always considered our fans and users to be a priority, and this service is a testimony of our efforts in empowering them further.”
Our goal is to continue to gather feedback from our users and strive to provide the best service and support than any consumer brand in the country.
This is definitely a good move from OnePlus to compensate users who are waiting patiently for their smartphone to get fixed.