Mobile Operator IDEA Cellular which is an Aditya Birla Group Company has bagged the award for the Most Customer Responsive Company by Avaya GlobalConnect
The Winner was picked by a jury comprising of senior members from Ernst & Young, Nielsen and Avaya GlobalConnect.
The Avaya Global Customer Responsiveness Award was conferred upon IDEA Cellular in recognition of its various new and innovative customer service and delivery initiatives in the telephony services space. Idea was chosen as the winner of the prestigious award after an extensive quality audit of the organisation’s systems and processes, leaving behind many other strong contenders in the telecom category.
Avaya GlobalConnect Customer Responsiveness Awards had over 124 nominees in various categories and IDEA Cellular was amongst the 11 winners. The awards are now in its sixth year and was instituted by Avaya GlobalConnect. It was introduced for the first time in India in collaboration with The Economic Times. The award recognizes efforts of orgnanisations, who – in an environment where the user has become more discerning, demanding and, even fickle – have invested time, energy and money into making their Customer Responsiveness initiatives quantifiable and workable.
Speaking on the occasion, Mr. Navanit Narayan, Chief Service Delivery Officer, IDEA Cellular Ltd said, “This award is a recognition of our commitment to institutionalizing the highest standards of Customer Relationship Management processes. It has been our constant endeavor to align all processes and practices to facilitate customer delight. The prestigious Avaya GlobalConnect Customer Responsiveness Award is a testimony of our efforts in quickly and aptly responding to our customer needs and requirements in this dynamic and competitive telecom industry”.
IDEA Cellular, is a leading pan-India integrated GSM operator with 64 million subscribers across the country and is also bidding for the 3G spectrum