FreeCharge today announced that it will offer an e-wallet protection plan for all its users on wallet balance of up to Rs. 20,000 in case of loss or theft of mobile phones. The company has partnered with Reliance General Insurance Company Limited to offer the service free of cost to all FreeCharge users.
In case of loss or theft of phone, the customer needs to lodge an FIR within 24 hours at the local police station and report the same immediately to FreeCharge via e-mail or by calling customer care.
“With this move, FreeCharge takes another step in proactively addressing consumer concern around the usage and security of e-wallets, safeguarding the money of the consumer in the event of theft or loss of his/her phone,” said the company.
Commenting on the launch of protection plan, Govind Rajan, Chief Executive Officer, FreeCharge, said:
Over the course of operations, we have realised that consumer perception of wallet safety is critical to drive both adoption and retention of our customers and hence we are offering this plan to our consumers free of cost.