Users of TP-Link, Linksys and Synology routers are reporting a consistent network crashes when the Google Home Max device is online. Many users took Google Product Forum and Reddit to report the issue which started off with Home Max device and later noticed even on the less expensive Google Home and Chromecast devices.
According to the reports, the problems start as soon as the Home Max is added to a network. TP-Link points out the MDNS packets that keep a live connection with Cast devices which is also the same issue that Google blamed during the Nexus Player crashes. Apparently, instead of sending packets in 20-second time-frame, Home Max is said to be broadcasting thousands of them and overloading the router.
Post the reports, TP-Link Archer C7 has got a beta-firmware update that should fix the issue, and even Google reported that they haven’t heard any complaints post the firmware update. Since it is possible that the issue might arise with Chromecast and other Home devices, it’s worth giving the beta firmware update a shot.
However, Google’s Home Product forum manager, Paula has asked users with network crashing issues to submit the feedback by including screenshots, logs, and firmware version your router is on. Also mentioned that the company is looking into it. Now that Google is looking into it, we should know more details on the fix soon.