Micro-blogging site Twitter is working on giving users a healthier service that is free of abuse, spam and other things that distract from the public conversation. Having said that, the company today shared progress and changes that can be expected in the upcoming months.
They have listed out the progress as below:
- 38% of abusive content that’s enforced is surfaced proactively to our teams for review instead of relying on reports from people on Twitter.
- 16% fewer abuse reports after an interaction from an account the reporter doesn’t follow.
- 100,000 accounts suspended for creating new accounts after a suspension during January-March 2019 –– a 45% increase from the same time last year.
- 60% faster response to appeals requests with our new in-app appeal process.
- 3 times more abusive accounts suspended within 24 hours after a report compared to the same time last year.
- 2.5 times more private information removed with a new, easier reporting process.
The company is taking a proactive approach to abuse in addition to relying on people’s reports. As per the company, “Today, by using technology, 38% of abusive content that’s enforced is surfaced proactively for human review instead of relying on reports from people using Twitter.”
It encompasses a number of policies, such as abusive behaviour, hateful conduct, encouraging self-harm, and threats, including those that may be violent. “The same technology we use to track spam, platform manipulation and other rule violations is helping us flag abusive Tweets to our team for review.”
In an attempt to keep the users safe from abuses and other threats, the company has listed out some changes which can be expected in the upcoming weeks:
- We’ll continue to improve our technology to help us review content that breaks our rules faster and before it’s reported, specifically those who Tweet private information, threats, and other types of abuse.
- We’ll make it easier for people who use Twitter to share specifics when reporting so we can take action faster, especially when it comes to protecting people’s physical safety.
- Context on Tweets and our enforcement is important in understanding our rules, so we’ll add more notices within Twitter for clarity, such as if a Tweet breaks our rules but remains on the service because the content is in the public interest.
- We are updating our rules in the next few weeks so they’re shorter, simpler and easier to understand.
- Starting in June, we’ll be experimenting with ways to give people more control over their conversations by giving them an option to hide replies to their Tweets