Samsung has announced new programs for the many customers of Samsung Exclusive Stores in India. These new programs, which include the Smart Club Loyalty Program, Samsung Referral Program, and more are designed to benefit both for previous and future customers of Samsung.
The Smart Club Loyalty Program will give customers reward points on purchases of Samsung smartphones over Rs. 15000. These reward points can later redeemed on subsequent purchases at Samsung Exclusive Stores and customers will also receive three vouchers worth up to Rs. 6000 with their Smart Club membership, along with a fast track upgrade options.
The Samsung Referral program, as the name suggests, will award the referrer and referee with reward points when a successful transaction has been made at a Samsung Exclusive Store.
| Samsung Product | Referrer Reward | Referee Reward |
| Galaxy Z Fold2 5G, Galaxy Z Fold, & Galaxy Z Flip | 2500 | 3500 |
| Galaxy Note 20 series, Galaxy Note10, Galaxy Note10+, Galaxy S20 series, Galaxy S10+, Galaxy S10, & Galaxy S10E | 1500 | 2000 |
| Galaxy S10 Lite and Galaxy Note10 Lite | 1000 | 1500 |
The referrer can also receive additional Smart Club benefits worth up to Rs. 7500 by successfully referring his/her friends and family for select Samsung smartphones.
For repeat customers, if their device is out of warranty, they can exchange their smartphone at an authorized Samsung Service Center and receive a 5% discount coupon in return, which can then be redeemed at Samsung Smart Cafes, Samsung Smart Plazas and Samsung e-Store.
Commenting on the launch of these programs, Mohandeep Singh, Senior Vice President, Mobile Business, Samsung India said:
Samsung has taken several initiatives over the last few months to make Samsung Exclusive Stores a safe and secure destination for Galaxy device customers. All our Exclusive Stores across the country are Suraksha certified to ensure that consumers and employees feel confident about their wellbeing and safety. We are excited to bring new innovations to shopper journeys by introducing Samsung Referral Program, the discount coupon program and enhancing Smart Club Loyalty Program for customers looking to buy Galaxy devices from our Exclusive Stores. We are also committed to providing our customers with virtual services such as Samsung WhatsApp Chatbot that will further strengthen our efforts towards creating more convenient customer journey.