Lava today announced “Service At Home,” a new programme that will offer doorstep service to around 9,000 pin codes across India, will be available for all of its forthcoming smartphones. Previously, this was only available for Lava Blaze phones, but it will now be available for all future models.
Within the phone’s warranty time, this service is available through Lava’s official website, call centre, Lava Care app, and official WhatsApp number, which can also be scanned via a QR code printed on the box.
Within two hours of making a complaint, the service request should be attended to and resolved within 48 hours. Minor software and hardware issues will be resolved at home, while major issues will be collected, repaired, and delivered to the customer at home.
Lava’s users may get their phones picked up and delivered for free, and they can even get their screens fixed for free.
Regarding the initiative, Satya Sati, Head of Customer Service, Lava International Limited said,
Service at Home is a one stop solution for all after sales requirements of a customer. We now offer this service for all upcoming smartphones as an effort to do away with the idea of long ques at service centres and elevate the customer experience. Also, the goal was to go beyond what was traditionally being offered to customers in terms of service. Experiencing a redefined customer service, users can unwind at home while a Lava representative fixes their smartphone.