After the announcement at the launch of of Pixel 7a last month, Flipkart today announced that F1 Info Solutions & Services will provide end-to-end after-sales service support for Google Pixel smartphones in India.
F1 Info Solutions & Services Private Limited is a subsidiary of Flipkart that has a centralized repair center in Noida and it will also offer walk-in services at 28 service centers across 27 cities in the country
At the walk-in service centers, customers can get simple issues resolved or obtain information about the features of their Pixel device. If their device needs physical repair, this will be done through the centralized repair center in Noida.
The walk-in center will securely pack it and ship it for servicing, after which they will communicate with the user until their device is repaired and returned to them at the center.
F1 Services said that it has invested in training and building a robust pool of qualified technicians over the years to ensure enhanced after-sales services are provided to its customers. Technicians at F1 Services have been trained by experts from Google to service Google Pixel phones, Flipkart added.
Flipkart said that F1 Services has a deep network of proprietary services and partner networks. You can find the nearest service centre here.
Speaking about the collaboration, Dr. Nipun Sharma, CEO at Jeeves Consumer and F1 Info Solutions & Service, Flipkart Group, said:
Understanding the challenges faced by customers grappling with a shortage or poor quality of after-sales service, F1 Services has focused on establishing a comprehensive and customer-centric after-sales service network. We are delighted to be selected by Google Pixel as their customer care service provider to provide end-to-end after-sale services for Pixel phones. With 28 walk-in service centers and a centralized repair center, users of Google Pixel will now have access to seamless after-sale services from skilled professionals. This collaboration reinforces F1 Services’ expertise in delivering exceptional after-sale services to elevate the customer experience.