Nokia had initiated a global charger replacement program for 3 of it’s faulty chargers but looks like the problem affects a small group of Nokia users in India.Only Nokia 7210 which comes with the AC-3E charger and purchased after June 15th 2009 and before August 9th 2009 may be affected.This does not impact the usage or safety of the Nokia phone in any manner. Only the chargers which have been manufactured by a third-party manufacturer have been recommended to be replaced for free as a quality issue has been found
During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.
Nokia is not aware of any incidents or injuries related to these chargers. No consumer complaint has been received in India or globally regarding this issue and the charger exchange program is a responsible initiative to proactively inform consumers to exchange their chargers and safeguard them.
Only a limited number of charger model AC-3E manufactured by a third-party supplier between June 15 and August 9, 2009 are within the scope of the global exchange program.
For consumers to check to see if their chargers are part of this free exchange program, Nokia India has set up simple solutions that are accessible across the country.
A. IDENTIFYING CHARGERS TO BE EXCHANGED (only if you have bought a Nokia 7210 after June 15, 2009): Consumers can identify whether their chargers are a part of the Charger exchange program in three ways:
These are:
1. A simple 3-step SMS solution:
Step-1: Every charger has a 27 digit code printed on it. Consumers are requested to Please Key in (CHG) SPACE (the 27 digit in the serial number of the charger). Eg. CHG 4956279274091613752;0675370
Step-2: Please send this to 55555
Step-3: Consumers will then get a reply from Nokia ‘via sms’ that will inform them whether their charger is included in this exchange program
This easy three step process will take a few minutes.
2. Starting November 10, 2009, consumers can also walk into any Nokia Care Center or any Nokia Priority Dealership store (NPDs) across the country and check if their chargers are a part of this exchange program.
3. Consumers can also log into to http://chargerexchange.nokia.com and fill in their charger details and verify if the charger is part of the exchange program.
B. EXCHANGING IDENTIFIED CHARGERS:
For exchanging their chargers, consumers have the following two options:
1. Visit the nearest Nokia Care Centre: Replacement chargers are available at the 700+ exclusive Nokia Care Centers only across the country starting November 10, 2009.
For more information on Nokia Care Centers, consumers can call 30303838 with the Local STD code of the city that he/ she is dialing from.
2. Consumers can also fill in their address and contact details online on http://chargerexchange.nokia.com. Replacement chargers would then be couriered to the consumers.
Nokia recommends consumers with chargers within the scope of this exchange program to stop using the charger and exchange it for a free replacement at the earliest.