Swipe Technologies has announced that it has partnered with with Haptik Inc. to introduce first of it’s kind in-built Chat Solution to Swipe customers with a simple message on AssistX powered by Haptik. Swipe Telecom is also the first ever company to enable Cash On Delivery purchases of their phones/tablets with a simple message on Haptik itself, said the company.
Haptik Inc enables customers to get information and support for over 200 companies in a real time, private, asynchronous way. The app allows customers to chat with a certified Haptik expert for queries, information and almost anything else, guaranteeing a response within 5 minutes.
Commenting on the new partnership and new initiative, Shripal Gandhi, Founder & CEO, Swipe Technologies, said:
Swipe Technologies is pleased to partner with like-minded, innovative and cutting-edge technology mobile application platform Haptik Inc. Thanks to Haptik’s mobile app, Swipe customers will be able to resolve their queries within 5 minutes. Customer behavior patterns have confirmed sharp shift from voice to texting preference for a variety of reasons. Swipe has a huge customer support center and Haptik – that is communication by way of touching the mobile screen – will further aid that process.
Aakrit Vaish, Co-founder & CEO, Haptik Inc, said:
Mobile messaging is a new form of Search. Questions around gadgets & technology especially Telecom is the most frequently asked on Haptik today. Users constantly have queries, and/or are looking for information to make life easier. With Swipe on-board; Swipe Users will have a very convenient time getting help from Haptik.
This allows Swipe users find out about Best Mobile Plans, Web-Check In, track their online orders and more with a message on the app. The Swipe AssistX app with Haptik will be available on all Swipe Marathon & Slice series of devices starting this February.